FGI Sunshine Service campaign starts nationwide tour

FGI's national tour of "Love customers, Sunshine Service" activities has begun one after another, and the activities are closely related to the purpose of "customer first, service oriented", through technical exchanges, on-site training, question answering and other ways to penetrate the customer front line, and bring more and better value-added services and value experience to the majority of users using FGI equipment.

1.Enter Yunnan CNNC Group Yunnan Company

On March 20, FGI technical team was invited to CNNC Huineng Yunnan Energy Development Co., Ltd. to carry out special training on the application of new energy station equipment, and conducted systematic training on the operating principles, operation specifications and maintenance points of SVG  (high voltage static var generator) equipment to help customers improve the level of equipment management.

At the training meeting, three engineers from FGI explained in detail the working principle, daily operation process, maintenance points and other aspects of SVG, covering the basic operation, troubleshooting, daily maintenance and other aspects of the equipment, and using the combination of case analysis and on-site demonstration to answer the common problems encountered by customers in the operation of the equipment. According to the actual operation requirements of customers, the optimization suggestions are given.

2.Into Gansu, Shandong energy and electric power Group Lingtai new energy company

On March 22, the technical support team of FGI North 2 Region made a deep return visit to Shandong Energy and Power Group Lingtai Shenglu Chaoyang photovoltaic Power Station. The power station uses FGI10kV high-voltage reserve energy system and 35kV high-voltage SVG equipment, and the return visit aims to optimize the service experience and ensure the efficient operation of the equipment.

At the training meeting, the FGI team had in-depth exchanges with customers on equipment operation and industry trends. Lecturers patiently explain and answer questions, collect feedback to guide technical innovation, and help customers improve operation efficiency and reduce risks through practical operation guidance. The technicians focus on checking the equipment status, completing the maintenance and maintenance of energy storage and SVG equipment, and explaining the daily maintenance points, which is highly recognized by customers.

The "Love customers, sunshine service" activity not only deepened the cooperation relationship, but also strengthened the customer's technical reserves and practical experience.

In the future, FGI will continue to adhere to the service concept of "service everywhere, customer first", listen to the voice of customers through continuous technological innovation and service upgrading, empower the development of the industry with more accurate services, and work hand in hand with customers to jointly promote the technological progress and development in the field of new energy.