FGI" Love customer Sunshine Service "Texas thematic return visit activity documentary

In March 2025, the first district of the North of the Technical Support Department conducted a special return visit activity of "Love customers and sunshine service", the destination was Dezhou City, Shandong Province. According to statistics, among the 16 cities under the jurisdiction of Shandong Province, Dezhou City ranks at the forefront of new energy construction in the province. This activity formed a "sunshine service" special team, and visited six new energy stations in Dezhou, mainly around the following topics: in-depth on-site face-to-face questions and answers, collecting users' opinions and suggestions, the use of spare parts, and an exchange involving an FM transformation.

1.Technology empowerment: Solve industry pain points

A frequency modulation transformation

Face-to-face communication is the best bridge to maintain customer relationship. In the process of communication and discussion with users, the FGI team collected and recorded users' suggestions and opinions, especially for an FM transformation carried out by the State Grid in 23 years, the two sides launched communication and discussion, and FGI gave corresponding transformation measures.

SVG running optimization

There are many new energy stations in Dezhou. In order to maintain a stable voltage, the utilization rate of SVG of the station by the superior power supply company has almost reached saturation, so that the SVG is basically in full power operation state. In view of this situation, the panel put forward a phased maintenance plan and suggestions on spare parts reserve.

2.Service upgrade: Full life cycle support

Condition inspection

The full parameters of the water-cooled SVG equipment of the station were recorded, and the running state of the cooling system was monitored.

Maintenance training

Carry out special teaching of radiator maintenance, covering 12 practical operating points such as filter replacement cycle and coolant ratio, and explain in detail the daily maintenance problems of radiator that users are most concerned about.

In this return visit, the FGI service team demonstrated a deep understanding and high regard for customer needs. Deep in the front line, listening attentively, customers recognized the professional services of the FGI team, and the panel also expressed gratitude for the strong support of each station, and gave users a small gift package of accessories.

FGI service team will continue to implement the service concept of "service is everywhere, customer is always first", and always start from the actual needs of customers to provide customers with truly valuable services.