FGI Northern Region 2 After-Sales Follow-up Visit Successfully Conducted in March 2026

In March 2026, FGI's Northern Region II technical service team, adhering to the service philosophy of "Customer Focus, Transparent Service," traveled to Northwest my country to conduct a special spring after-sales customer follow-up visit. This visit covered more than ten key customers in Inner Mongolia, Gansu, Shanxi, and Shaanxi provinces, providing comprehensive technical support and operation and maintenance guarantees for various products such as SVG, explosion-proof equipment, and high-voltage frequency converters in application scenarios such as wind farms, photovoltaic power stations, and coal mines. Through professional services, they established a safe and stable defense for customers' equipment.

Facing severe weather conditions such as sandstorms, rain, and snow, team members persevered, remaining on the front lines of equipment operation. They conducted comprehensive parameter collection, operational status checks, and performance tests on core equipment such as SVG and high-voltage frequency converters at various sites, focusing on inspecting the operation of critical components and promptly identifying and eliminating potential faults. Simultaneously, they provided each customer with customized equipment operation assessment suggestions, offering precise guidance for daily maintenance work to ensure the safe and stable operation of equipment.

During the follow-up visit, specialized skills training was conducted for on-site maintenance personnel. The training focused on two main areas: the maintenance of core equipment components and the water cooling system. It combined hands-on demonstrations with PPT presentations to make the content more intuitive and easier to understand. In the core component training, engineers explained in detail the working principles and daily maintenance points of key components such as rectifiers, IGBTs, transformers, contactors, intermediate relays, switching power supplies, and current sensors. In the water cooling system training, standardized maintenance requirements were clarified:

1. Circulation pump: Regularly check the mechanical seal to prevent leakage, perform water pressure switching tests, and add lubricating oil annually;

2. Ion exchanger: Regularly check the resin condition;

3. Expansion tank: Regularly check and replenish pressure;

4. Main filter: Clean on time;

Meanwhile, the training clearly defined the standards for the regular replacement of various vulnerable parts, achieving comprehensive coverage of maintenance details. The entire training content was practical and standardized, facilitating on-site personnel to master and implement it, laying a solid foundation for the long-term stable operation of the equipment.

Based on the different industry characteristics and equipment usage scenarios of various customers, the service team provided targeted explanations of professional knowledge such as daily maintenance of SVG equipment, operating procedures for high-voltage frequency converters, and safe operation and maintenance of explosion-proof equipment. The team patiently answered questions on-site and provided hands-on guidance on troubleshooting and parameter adjustment techniques. At the same time, the team carefully listened to customers' suggestions on equipment use and service response, meticulously recorded all needs, clarified feedback times on-site, and effectively resolved various maintenance issues.

FGI's service team has earned high recognition from its partners thanks to its solid technical capabilities, efficient response, and sincere service attitude. This spring's special follow-up visit in the Northern Region II is a concrete manifestation of FGI's commitment to the philosophy of "service everywhere, customers always first." Through this visit, the company not only completed the full-cycle maintenance and support for key customer equipment in the Northern Region, but also further deepened its strategic partnerships with industry leaders such as Inner Mongolia Shanneng, Shanxi Huadian, and Shaanxi CNNC.

As a benchmark enterprise in the field of new energy power equipment, FGI has always adhered to a customer-centric approach, relying on its nationwide service network and professional technical team to provide customers with full life-cycle services for their products. In the future, FGI will continue to conduct customer follow-ups and special service activities nationwide, continuously improving its service system and enhancing its technical support capabilities. With more professional technology and more attentive service, FGI will safeguard the safe and stable operation of its customers' equipment, working together to build a new power system and contribute to the high-quality development of the green energy industry.