FGI responded quickly to help a new material company in Qingzhou solve production problems
On the afternoon of February 21, 2025, a new material company in Qingzhou City, Shandong Province, encountered an urgent production challenge. The company used the FGI2019 high voltage inverter, the load is the dust removal fan, the equipment has been running normally since the operation, and the cabinet top air protection alarm broke on the afternoon of February 21. In the face of this sudden failure, once the equipment is shut down, it will not only lead to production interruption, but also may face severe penalties from the environmental protection department, which undoubtedly brings great pressure to the environmental protection dust removal work of enterprises.
After learning of the customer's predicament, Zhang Minghui, service engineer of North China Technical Service Department of FGI Company, took immediate action to understand the fault situation in detail through telephone communication, and quickly guided the customer to take a series of temporary measures, including reducing the frequency of equipment use, removing the filter screen of the cabinet door and adding the blower outside, so as to reduce the operating temperature of the equipment. Ensure equipment can be maintained temporarily.
At the same time, FGI quickly launched an emergency response mechanism within the company, simplified the process, and quickly handled the exit formalities of the cooling fan. Service engineer Zhao Hongzhu carried the cooling fan and drove to the customer site. At 8:30 p.m. on the same day, Zhao Gong arrived on time, conducted a comprehensive and detailed inspection of the equipment, and successfully replaced the cooling fan on the top of the cabinet, so that the equipment returned to the normal operating frequency, and ensured the uninterrupted production of customers.
Zhao Gong's professional skills and efficient service have won high praise from customers. Not only that, Zhao Gong also found that a lot of dust accumulated on the site equipment, so the equipment was carefully cleaned and maintained, and explained the importance of daily maintenance and specific methods to customers in detail, such as regular dust removal, to ensure that the equipment can be long-term stable transport.
The successful resolution of this incident was due to a series of organizational changes that FGI undertook in 2025. The company set up a high voltage inverter division, through the compression of management levels, simplify the process, significantly improve the market response speed, fully mobilize the enthusiasm and initiative of internal resources. In the context of increasingly fierce external competition and increasing internal volume in the domestic market, FGI company through organizational changes, the use of young talents and stimulate the vitality of the organization, so that old products have a new vitality, giving them a stronger competitiveness.
These initiatives have shown initial results in improving service efficiency, and have won the company more trust and support from customers. This field service process once again proves FGI's deep strength and efficient service in the field of high-voltage frequency conversion technology. In the future, FGI will continue to uphold the service concept of "service is everywhere, customers are always first", and provide more customers with better products and services.
FGI's rapid response and professional services not only help customers solve their urgent needs, but also highlight the company's outstanding strength in technological innovation and service quality. With the intensification of market competition, FGI will continue to deepen internal reform, improve service quality, and provide more customers with more efficient and reliable technical support and service guarantee.
