"Love customers, sunshine service" into the beautiful Hubei, FGI after-sales service team Hubei trip documentary
1.Activity background
Purpose of "customer first, service oriented", FGI after-sales service team entered the "Hubei Huadian Zaoyang Photovoltaic Power Plant Co., LTD. Zaoyang Photovoltaic Power Station" on February 12, 2025, and carried out service activities with the theme of "Love customers, sunshine service". The event aims to further enhance customer satisfaction through technical exchanges, on-site training and question answering, strengthen the cooperation between the company and customers, and demonstrate FGI's technical strength and service capability in the field of photovoltaic power generation.
2.Site of activity
The address of this activity is located in "Hubei Huadian Zaoyang Photovoltaic Power Generation Co., LTD. Zaoyang photovoltaic power Station". As an important photovoltaic power generation base in Hubei Province, the stable operation of Zaoyang photovoltaic power station is of great significance to the local clean energy supply. FGI after-sales service team went to the front line of the power station to carry out in-depth exchanges with operation and maintenance personnel and effectively solve the problems encountered by customers in actual operation.
3.Activity content
(1)Technical exchange and question answering
At the site of the power station, FGI's post-sales service team conducted in-depth technical exchanges with the power station operation and maintenance personnel. The team provided professional answers and suggestions for the technical problems encountered in the operation of the power station. Through face-to-face communication, the team not only helped customers solve practical problems, but also further understood the needs and expectations of customers, laying the foundation for subsequent service optimization.
(2)Equipment operation and maintenance training
In order to improve the operation skills of power station operation and maintenance personnel, FGI after-sales service team conducted training on the operation and maintenance of water cooling system at the equipment site. The training content covers equipment daily maintenance, troubleshooting and emergency treatment, etc., to ensure that operation and maintenance personnel can master the equipment operation process and improve the operation efficiency of the power station.
(3)Customer feedback
In the training process, the team carefully listened to the opinions and suggestions of customers, and always implemented the service purpose of "Service everywhere, customers are always first". By collecting customer feedback, FGI will further optimize service processes, improve service quality, and provide customers with more efficient and professional support.
4.Activity result
Service team won high recognition and trust from customers with rich industry experience and excellent professional ability. The team not only solved the practical problems of customers, but also improved the operation and maintenance capabilities of customers through training, fully demonstrating FGI's professionalism and service level in the field of photovoltaic power generation.
5.Future expectations
FGI will continue to uphold the concept of "service everywhere, customers always first", continue to carry out national tour service activities, in-depth customer frontline, listen to customer voices, and solve customer problems. We believe that by continuously optimizing the service process and upgrading the technical level, FGI will create greater value for customers and contribute to the development of China's clean energy industry.
