A record of FGI's "Customer-Oriented, Transparent Service" follow-up visit to Jiangsu
In April 2025, FGI Company carried out customer follow-up activities in many places in Jiangsu Province under the theme of "Caring for Customers and Providing Transparent Services". This event takes "listening to customer needs and optimizing service experience" as its core. Through measures such as on-site visits, technical exchanges, and service upgrades, it further consolidates customer trust and empowers the high-quality development of regional industries.
This event established a "Sunshine Service" special team for the Southern Region of the Technical Support Department. They visited 10 representative new energy stations in the northern and central parts of Jiangsu Province (including Xuzhou City, Xinyi City, Huai 'an City, Xinghua City, Nantong City, etc.). The purpose of this service was to comprehensively understand the operation status of the equipment, grasp the actual on-site needs, collect key on-site information, and answer on-site questions. Promote the sales of accessories and the transformation of equipment.
Jiangsu Province is a major energy-consuming province. With the continuous deepening of energy transformation, the installed capacity of new energy power generation in Jiangsu has been constantly increasing. In accordance with the "Two Detailed Rules Assessment Measures" issued by Jiangsu Province, the FGI team helps clients adapt to the requirements of "further standardizing the grid connection operation management of the power system and continuously promoting the construction of the power auxiliary service market mechanism", delving into the front line and listening to their demands. Communicate the necessity of renovating old equipment from aspects such as stable operation of the equipment, operating costs, and equipment lifespan. Formulate daily maintenance key points based on the equipment's operating status. Emphasize equipment hygiene and cleaning during the high incidence period of willow catkins in spring. Guide customers to troubleshoot product issues. Demonstrate the optical fiber manufacturing process to accurately grasp customer needs and comprehensively enhance customer satisfaction.
In the new energy industry, the stable operation of SVG equipment is related to the power generation efficiency, and the quality of service directly affects the customer experience. FGI adheres to the action principle of "putting customers' urgent needs first", providing professional services throughout the entire life cycle. The service team can arrive at the scene immediately in case of emergencies. Not only passively respond to problems, but also through regular inspections and preventive maintenance, potential risks are detected in advance to reduce the failure rate. Provide suitable technical support for different application scenarios of customers. Conduct point-to-point training for the technical weak links of customers to ensure that the operation and maintenance team can independently deal with common problems. From the diagnosis of SVG device operation data to the full life cycle management, FGI's technical response speed and customized service capabilities have made us feel the true value. This trip to Jiangsu received unanimous praise from the customers.
In the future, FGI will continue to deepen the "technology + service" dual-wheel drive model, and provide smarter solutions to help customers improve quality and efficiency. With Sunshine service as the bond, FGI is working hand in hand with its clients to build a new power system, promote the implementation of the "carbon peak and carbon neutrality" goals, and write a new chapter of high-quality development.
